Here’s another quote from a heated debate about negotiating price on the Contractor Talk forum.

“IMO, the Ultimate Salesman, regardless of his scale or particular clientele, has one characteristic that carries over into just about all of his daily dealings, whether personal or professional. That characteristic is that he does not get into pissing contests. If he does, all of his credibility and professionalism go right out the window.”

Sure, you need to read the whole thread to understand the context. But the root of the issue raised in the quote is something seen in business on a day to day basis.

It takes a powerful person to excercise restraint in the face of criticism or personal attack. We should all try to develop that kind of power every chance we get.

A very wise person once told me, “there’s a difference between strong and tough.” In business, in parenthood, in friendship, in crisis…it would do us all some good to live by that lesson.

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